OUR SERVICES

We are Top Experts

Experience managed services like never before!  Our unique approach will change the way you look at helpdesk support.  We give your users direct access to top solution architects and remove the hassle of a traditional tiered support model.  The same expert that can lead your most important and visible IT projects will be the one helping users fix printer issues.   This ensures issues get solved faster and correctly so your employees can focus on their work. 

We are Proactive

We want to support you, but we all win when you don't have to call us, so we take a proactive approach to supporting your business.  We determine the root cause and look for ways to improve your specific technology to reduce potential issues.  We also don't sit around waiting for you to call, we constantly look for ways to protect your business productivity by keeping you secure and your employees working. 

What We Can Do

We provide worry free IT and can provide any of the following services for one monthly cost, no contracts, and no additional fees.

• Free onboarding Services:  We do not charge to bring you into our managed services.  We feel that should be included.
• New User Setup: Let us worry about that new hire.  We can handle the entire onboarding process when you hire a new employee.
• Deprovision Users: We ensure that employees that are no longer with your company do not have access to company resources.
• Hardware procurement and provisioning:  We get the hardware for you and can configure to your needs onsite or in our config center.
• Monitoring and Alerting:  We can see when there are potential issues or failures and react so you don't have to.
• Patching and Updates:  Patches and updates ensure your users are protected from known vulnerabilities and security holes.  We ensure that all of your devices are updated and patched.
• End User IT Support:  Have your users call us and not you so you can focus on what you want.  We'll keep your employees running and you can keep the business running.
• Security:  Security is a concern for any size company and we use industry leading antivirus software to ensure you are protected.
• Backup and Recovery:  Intentional and unintentional deletions happen.  Let us ensure you can recover that data when you need it.

Let us worry about your IT so you don't have to.

Highly Trained and Experienced

What is Professional Services?  List bullet points on what services we provide.

At TDH IT, we employ the best of the best.  All of our engineers can handle your technology projects from every aspect at the highest technical level.  We can lead projects or play a small part in a larger project to help you meet your initiatives.  Our engineers can work with any level on your org chart, are trained in project management, excellent communicators, and personable.

We are an Extension of your Team

Our engineers will integrate into your team and projects so that you can't tell where your team ends and ours begins.  We pride ourselves at being a valuable extension of your team.  This allows us to meet your needs at the pace you need it with a turnkey approach or working with your team for knowledge transfer.

Proven Methodology

We take our experience with not only the technical aspects of a project, but also use what we've seen work in delivering a project to ensure your projects are a success.  Our project delivery methods ensure that nothing gets missed and everyone is informed on what's going on.  Our experience allows us to properly plan so you know what to expect before we start.

Expect More

What is a CSP.

Your business is valuable and your CSP should return that value through support and services.  TDH IT returns that value by being your trusted advisor in cloud services.  Don't double pay for assistance with planning and designing 

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